What is happening?

NB Power is upgrading the system that receives smart meter data. This work helps keep our technology up to date and supports future improvements. 

While we do this work, some of your information may not be available for a short time. The meter will continue to measure your energy use correctly. 

You may see: 

• Estimated bills
  If your bill is created during this time, we may need to estimate it. When we receive your actual usage, any difference will be reflected on a future bill. 
• Missing or estimated information online
  Your past usage information may not appear. Some information may be estimates.
• Usage alerts paused
  If you signed up for usage alerts, they will be paused for a short time. They will start again once the upgrade is complete. 

Your power will not be affected.

When is this happening? 

The upgrade will start on September 15, 2026, and may take a few weeks to finish. 

When the upgrade is complete, your information and alerts will return to normal. 

Thank you for your patience. We know changes like this can feel confusing, and we want you to feel supported every step of the way. 

Frequently asked questions