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COVID-19 Information: New Brunswickers can continue to benefit from our residential and business energy efficiency programs. The Community Outreach Program remains on hold to help prevent the spread of COVID-19.

Our employees and contractors follow pandemic operational plans aligned with Public Health to keep everyone safe.

Prior to an employee or contractor going inside your home or business, health screening will take place. Results of screening will determine if the appointment will proceed and the type of protective equipment to be used. We appreciate our customers’ patience and flexibility as we navigate the impacts of COVID-19 together.

Need help with your NB Power bill? We can help.

Electrical Accidents

If you or someone around you comes into contact with an energized electrical source, remember these rules to keep you and others safe

  • Tips

    Contact NB Power at 1 800 663-6272 to help and disconnect the power.

  • Electrical Accidents

    Keep everyone away from the equipment, its load, or from fallen wires.

  • Rescue can only be attempted by a person trained to use special live-line tools. In cases involving high voltage lines, even using a wooden tool, a dry rope, hose, wood pole, or board to move a victim from the wire is dangerous. Never touch the equipment or the victim until the area is declared safe by a qualified person.
  • Rubber boots and gloves

    Rubber boots and gloves are not made to insulate you against the tremendous amount of power flowing through a typical distribution line. They will catch fire if exposed to electricity.

  • Tires may explode

    Tires may explode or begin to burn immediately upon the vehicle coming in contact with a power line.

  • Rubber tires will actually conduct electricity. Carbon-based rubber, steel belts and reinforcements make some tires very good conductors.