Skip to main content
Search Menu

 

Some online banking services have been impacted by the global Windows outage. If you are having trouble paying your bill through online banking, you can still make payments through the NB Power website. If you need support, contact one of our Customer Care Advisors at 1 800 663-6272.

After an Outage

  • Tips

    Quick Tip
    If your smoke detectors are electrically operated, consider buying some units with batteries as a backup.

Safety Tips

  • Stay well away from downed power lines and keep pets and children clear too. Report downed lines immediately to 1 800 663-6272.
  • Assume all cables and wires are energized and stay well away from them.
  • Do not go near electrical equipment around areas of standing water, like a flooded basement.
  • Once your refrigerator and freezer are operating, carefully check food for spoilage. Generally, food will keep for 24 to 48 hours, as long you keep the door closed.
  • If the outage lasted less than four hours, allow your electrical system a chance to stabilize. Turn on the most essential appliances one by one and wait 30 minutes before reconnecting others.
  • Reset electric clocks, automatic timers and alarms.