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Some online banking services have been impacted by the global Windows outage. If you are having trouble paying your bill through online banking, you can still make payments through the NB Power website. If you need support, contact one of our Customer Care Advisors at 1 800 663-6272.

SureConnect Service

In New Brunswick, unexpected power outages can happen for many reasons. Owning a portable generator means you have already taken a step to being better prepared. Adding the SureConnect Service takes that step even further to having the comfort of your devices and appliances easily available to you.

Microwave working with SureConnect

The SureConnect Service connects the GenerLinkᵀᴹ device with your generator to make backup power more convenient, flexible and safe so you can continue to use many of your appliances and devices during an outage.

messy extension cords

No more messy extension cords! Many people still connect their portable generator to specific electrical devices, using extension cords. This is a messy, inconvenient and potentially unsafe solution.

Getting connected during an outage is fast, safe and easy.

cooking on a stove

SureConnect diagram

How it works

SureConnect uses your existing generator to power the appliances in your home. With two connection options, it’s simple to find the right fit for your wattage requirements. Choose between the 30 AMP (up to 7,200 watts) or 40 AMP (up to 9,600 watts) and stay connected when you need it most. Learn more about the power requirements for your typical household appliances.

1. A SureConnect Service technician installs a GenerLinkTM device on your home’s existing power meter. This provides a connection between your home’s electrical panel and portable generator. This allows you to use many of your devices and appliances easily during an outage.

2. A) Connect your portable generator to the GenerLinkTM device on your power meter using the provided 40ft GenerLokTM* cord.

    B) Turn on your portable generator in the same way you normally would, making sure to observe the 3-metre safe operating distance between your generator and your house.

3. Switch on the breakers you want to use in your electrical panel – and that’s it.

Peace of mind

Take comfort knowing the SureConnect Service covers you with free installation and ongoing customer support.

* GenerLokTM is a 40ft power cord specifically designed for connecting the GenerLinkTM device to a portable generator.


Low monthly price vs high up-front cost

To enhance your connectivity during a potential power outage, we offer two SureConnect options to best suit your needs. Depending on your wattage requirements, you can choose between our 30 AMP (up to 7,200 watts) or our 40 AMP (up to 9,600 watts).

  SureConnect 3rd Party Products
UP-FRONT DEVICE COST & 40' CORD FREE $1,500 - $1,750
40 AMP: $34.99
SureConnect vs 3rd Party Products
& 40' CORD
FREE vs $1,500 - $1,750
FREE vs $250 - $500
30 AMP: $25.99
40 AMP: $34.99


With NB Power’s SureConnect Service, you can have peace of mind knowing that the GenerLinkᵀᴹ device will be professionally installed safely and securely.

The same great service and support you’ve come to know
from NB Power.


Outages can be stressful - but they don’t need to be.

Contact us to learn more