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COVID-19 Information: New Brunswickers can continue to benefit from our residential and business energy efficiency programs. The Community Outreach Program remains on hold to help prevent the spread of COVID-19.

Our employees and contractors follow pandemic operational plans aligned with Public Health to keep everyone safe.

Prior to an employee or contractor going inside your home or business, health screening will take place. Results of screening will determine if the appointment will proceed and the type of protective equipment to be used. We appreciate our customers’ patience and flexibility as we navigate the impacts of COVID-19 together.

Need help with your NB Power bill? We can help.

Storm Preparation

preparing for outages

Storms happen. With them come rain, wind, snow, lightning and sometimes power outages. While most power outages don't last long, every household should have an emergency plan, just in case.

Build a 72 hour kit that includes :

  • Water and non-perishable food
  • Manual can opener
  • Flashlights and fresh batteries
  • First aid kit
  • Battery powered radio
  • Extra keys to your car and house

Learn what else to include in your kit by reading our emergency guide “Are you prepared?” .

Download emergency guide

What to include in your 72-hour emergency kit



How else you can prepare

  • Make sure back-up heating is properly vented and in good working order.
  • Let us know if your contact information has changed or if you have medical equipment that needs electricity to run. A medical form is required for our medical list.
  • Have a corded phone or fully charged mobile phone on hand to help you check for the latest outage information.

Power Restoration

While every storm is different, one thing is guaranteed, it's always better to be prepared. Learn what we do to get your power back on as safely and efficiently as possible if outages happen.