Restoration Update :

Crews will continue until every customer is restored.
We are updating estimated times of restoration (ETRs) as more information becomes available, and we encourage you to keep checking the website. ETRs tell you when restoration for the region is expected to be completed and are subject to change.
Why does my neighbour have power but I don’t? Learn more

Check your meter mast : If safe to do so, please check the metal tube attached to your home where the power line connects. If the meter mast is bent, broken, or pulled away you must contact a certified electrician to repair it before we can safely reconnect your power. Read more here

As a reminder, please keep a safe distance of at least 10 meters from any downed infrastructure (lines, transformers, trees) and do not approach downed lines as they can still be energized.

Please continue to report outages at nbpower.com/reportoutage. It is the only way to ensure we know your power is out.

Billing and Payment

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Pay Through Your Bank

Pay as a guest through EZ-PAY

Pay by mail or in-person

Pre-Authorized Payment Plan

Equalized Payment Plan

Payment Locations

Ways to Pay

Choose the payment method that works best for you. We offer multiple convenient options to help you stay on top of your electricity bills.

PAY AS A GUEST WITH EZ-PAY

Easily make a secure, one-time payment using your credit card. (A convenience fee will be applied).

Pay as a guest

Make a one-time payment from your bank account using your online NB Power account.

Pay through your bank

Add NB Power as a payee for options to pay your bill in person, online or over the phone.

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PAY BY MAIL OR IN PERSON

Explore payment options including by mail or in person through authorized agents.

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Make your Payments Easier

Managing your electricity bills shouldn't be complicated or stressful. We offer convenient payment options and support programs designed to fit your budget and lifestyle.