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COVID-19 Information: New Brunswickers can continue to benefit from our residential and business energy efficiency programs. The Community Outreach Program remains on hold to help prevent the spread of COVID-19.

Our employees and contractors follow pandemic operational plans aligned with Public Health to keep everyone safe.

Prior to an employee or contractor going inside your home or business, health screening will take place. Results of screening will determine if the appointment will proceed and the type of protective equipment to be used. We appreciate our customers’ patience and flexibility as we navigate the impacts of COVID-19 together.

Need help with your NB Power bill? We can help.

During an Outage

Let Us Know

  • If your whole neighbourhood is without power, report the outage to 1 800 663-6272 or on our mobile site.
  • Keep Clear of Lines or Electrical Equipment
  • Stay at least 10 metres away from downed power lines or poles and keep pets and children clear too.

Put Your Home in Outage Mode

  • Downed Line

    Turn off all tools, appliances and home electronic equipment and turn your thermostats down to avoid load issues when power is restored.

  • Turn off all lights, except one inside and outside, so crews outside know power has been restored. When power has been restored, please use it sparingly during the first few hours to prevent system overload, which can cause further outages.
  • If you have a standby heating unit, ensure that it is properly vented and turn it on before the house gets too cold.
  • Keep your refrigerator and freezer closed as much as possible. The contents should be good for 24-48 hours.