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Our commitment to New Brunswickers

We’re committed to serving our communities. As the COVID-19 situation in New Brunswick evolves, we’ll continue to adjust and expand our services accordingly, while respecting physical distancing and safety protocols.  
Find out how we’re supporting our customers, and see which services remain suspended.


Our commitment to New Brunswickers

New Brunswickers can once again benefit from our residential, commercial and industrial energy efficiency programs. Our community outreach program remains on hold. We’ll continue to do our part to contain the spread of COVID-19 by respecting physical distancing and safety protocols.  

Downed Power Lines

Follow these rules to stay safe.

Always treat a downed power line as live and extremely dangerous. Downed power lines may not always appear to be live; they may or may not throw sparks.

  1.  If you see a downed power line, stay at least 10 meters or 33 feet away (the length of a bus).
  2. Call 911 immediately
  3. Report the downed wire to NB Power at 1-800-663-6272.