Skip to main content
Search Menu

COVID-19 Information: New Brunswickers can continue to benefit from our residential and business energy efficiency programs. The Community Outreach Program remains on hold to help prevent the spread of COVID-19.

Our employees and contractors follow pandemic operational plans aligned with Public Health to keep everyone safe.

Prior to an employee or contractor going inside your home or business, health screening will take place. Results of screening will determine if the appointment will proceed and the type of protective equipment to be used. We appreciate our customers’ patience and flexibility as we navigate the impacts of COVID-19 together.

Need help with your NB Power bill? We can help.

Downed Power Lines

Follow these rules to stay safe.

Always treat a downed power line as live and extremely dangerous. Downed power lines may not always appear to be live; they may or may not throw sparks.

  1.  If you see a downed power line, stay at least 10 meters or 33 feet away (the length of a bus).
  2. Call 911 immediately
  3. Report the downed wire to NB Power at 1-800-663-6272.