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COVID-19 Information: New Brunswickers can continue to benefit from our residential and business energy efficiency programs. The Community Outreach Program remains on hold to help prevent the spread of COVID-19.

Our employees and contractors follow pandemic operational plans aligned with Public Health to keep everyone safe.

Prior to an employee or contractor going inside your home or business, health screening will take place. Results of screening will determine if the appointment will proceed and the type of protective equipment to be used. We appreciate our customers’ patience and flexibility as we navigate the impacts of COVID-19 together.

Need help with your NB Power bill? We can help.

Key Conditions of Service

The conditions of service listed below are for the benefit of all New Brunswickers and help to ensure a solid understanding of what our customers can expect when dealing with NB Power.

  • All bills are due when rendered. A late payment charge of 19.56% per year (1.5% per month) with a minimum of 50¢ will be charged on any unpaid balance.
  • Service may be disconnected for non-payment after 30 days.
  • Uninterrupted power supply is not guaranteed.
  • Power supplied may not be resold or supplied to any other person by the customer without authorization from NB Power.
  • Accessibility must be provided to all NB Power owned equipment.