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COVID-19 Information: New Brunswickers can continue to benefit from our residential and business energy efficiency programs. The Community Outreach Program remains on hold to help prevent the spread of COVID-19.

Our employees and contractors follow pandemic operational plans aligned with Public Health to keep everyone safe.

Prior to an employee or contractor going inside your home or business, health screening will take place. Results of screening will determine if the appointment will proceed and the type of protective equipment to be used. We appreciate our customers’ patience and flexibility as we navigate the impacts of COVID-19 together.

Need help with your NB Power bill? We can help.

Product Information & Installation

What equipment is included with my rental?

Rental service includes:

  • 30-amp (non-surge) GenerLink™ meter mount transfer switch
  • 40-foot GenerLok™ cord set (either L14-20 or L14-30 plug end)
  • Take comfort knowing the SureConnect Service covers you with free installation, replacement parts and ongoing customer support

What is a GenerLok™ cord set?

GenerLok™ is a unique fitted connector, exclusively available for the GenerLink™ device that lets you plug your generator directly into GenerLink™ without needing a separate interconnection box. GenerLok™ easily connects to GenerLink™ and locks the power cord safely in place when GenerLink™ is being used. The cord is heavy duty and outdoor rated.

What are the physical measurements of the GenerLink™ device?

  • Diameter: 16.5 cm (6 ½ in)
  • Depth (13.3 cm (5 ¼ in)
  • Weight: 2.5 kg (5 ½ lbs)

What are the technical specifications for the GenerLink™ device?

Please see the technical specification sheet here.

Will someone need to be at the house during installation?

Yes, the customer must be at home for the installation appointment.

Will I have power during the installation?

Your power will be out for up to 60 minutes for a typical installation.

How long will the installation take?

The installation will take 2 to 3 hours. This includes a hands-on practice session with the contractor.