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COVID-19 Information: New Brunswickers can continue to benefit from our residential and business energy efficiency programs. The Community Outreach Program remains on hold to help prevent the spread of COVID-19.

Our employees and contractors follow pandemic operational plans aligned with Public Health to keep everyone safe.

Prior to an employee or contractor going inside your home or business, health screening will take place. Results of screening will determine if the appointment will proceed and the type of protective equipment to be used. We appreciate our customers’ patience and flexibility as we navigate the impacts of COVID-19 together.

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D. Provision of Service

Rate Schedules and Policies Manual

D. Provision of Service


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An Account is set up in the name of the Applicant (s) when service is required. The Applicant(s) must be the owner(s) or occupant(s) of the Premise for which service is required. The Applicants are required to provide proof of their identity.

NB Power will, as promptly as practicable, provide service in accordance with these policies. Electric service will be provided if the installation satisfies the requirements of these policies, the Utility Service Entrance Standards and all legal requirements inclusive of the requirements issued by New Brunswick Safety Code Services.

An Account may be transferred to another Applicant at no charge if the Applicant accepts responsibility for any billed or unbilled services for that Account. In all other cases, a meter reading is required and the Applicant is charged for the transfer of service. Fees charged for connections and reconnections are detailed in Section O - Fees and Charges, Service Call Fees and Connection and Reconnection Charges.

Initiation of

Notwithstanding the foregoing, NB Power reserves the right to refuse to provide or continue to provide service if any of the following occur:

  • such service would unduly interfere or does interfere with NB Power's electrical service to other Customers or NB Power's own equipment;
  • there are safety considerations at the Premises to be served or being served;
  • threats of violence against NB Power staff or its contractors;
  • police authorities have advised NB Power to avoid the premise;
  • service would contravene law, including orders or regulations of lawfully constituted public agencies;
  • the Applicant/Customer owes NB Power for service furnished at the same or another address;
  • the Applicant/Customer refuses to pay any required security deposit;
  • the Applicant/Customer fails to provide acceptable access to the service entrance equipment.

Refusal of

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disclaimer | NB Power - RSP 29 July 2002