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Update on billing and metering systems assessment for residential customers

February 26, 2025
At NB Power, we understand the importance of providing our customers with accurate and transparent information regarding their bills. Read More

Latest News

NB Power releases findings from review into winter billing concerns

April 25, 2025

Fredericton, NB – A third-party assessment released Friday shows NB Power’s systems are working properly and there is no evidence that smart meters are over-reporting power consumption.

The independent operational assessment, which was conducted by KPMG Canada, found higher bills were driven by two main factors: higher rates and more power used during colder weather. Similar results were found in …

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