Type your question here

Accounts & Billing

Account Summary
View Bill Make a Payment Consumption History Billing & Payment History Account Statement Manage Profile Manage Contact Information and Alerts Manage Permissions Moving

Billing and Payment
Ways to Pay Your Bill Equalized Payment Plan Pre-authorized Payment Plan Paperless Billing
Payment Assistance
Payment Arrangements Report Late Payment Payment Assistance Resources

Knowledge is Power
Why energy bills rise in winter Understanding your energy usage What you can do to lower your bill: Small changes can add up How your heating system affects your bill Smart Meter Insights Programs and support Energy Education

Understanding Your Bill
Reading a Typical Bill Reading an Unmetered Account Bill Electricity usage and what it means for your bill Rate Schedules and Policies Bill Inserts Back of Bill Message Reading Your Meter Key Conditions of Service Track and Manage Your Energy Use Residential Billing & Metering Assessment Standardized Billing Home Energy Estimator
Electricity makes things possible
Outages

Report an Outage

Current Outages

Future Planned Outages

Planned Outage Text Alerts

During an Outage
How Power is Restored Frequently Asked Questions Downed Power Lines Electrical Accidents After an Outage

Storm Preparation
Generators Generator Safety Outages and Weather

Power Restoration
Products & Services

Water Heater Service
For Your Home For Your Business Water Quality Water Heater Maintenance Terms and Conditions
Lighting Service
For Your Home For Your Business About Our Lights Terms and Conditions Service Requests
Tree Maintenance
Why How Your Trees Requesting Tree Maintenance

Electric Vehicles
Benefits of EVs Choose your EV Charge your EV Electric Vehicle Home Charger Package Charging Rebates for Business
SureConnect Service
Using your GenerLink™ with your generator SureConnect Service Enquiry
Net Zero Rate Program
Net Zero Rate Enquiry Form Frequently Asked Questions Terms and Conditions

Residential
Rates Building and Renovations Priority Customer Information
Moving
New Customer Checklist
Net Metering
Eligibility Requirements Get Started Apply for Net Metering Tips for hiring a solar contractor Resources FAQs
Gift Cards

Landlord Service Plan

Business
Rates Demand and Energy Solutions for business
Electrical Wiring Permits
Your Questions Electrical Wiring Permit Application Building Permit / Waiver
Embedded Generation
Additional Resources
Save Energy

Energy Efficiency at Home

Energy Saving Advice
Heating and Cooling Hot Water Appliance and Lighting Business - Energy Saving

Energy Efficiency for Business

ENERGY STAR® Portfolio Manager®

Events and Training
Energizing Efficiency Conference

Peak Rebate Program
Program Guidelines Success Stories
What is Peak Demand?

Energy Efficiency Programs

New Brunswick's energy efficiency programs have moved to a new website

Visit saveenergynb.ca
Safety

Electrical Safety
At Home On the Job
Working around Transmission Lines
How the Process Works Important Guidelines and Considerations
Dam Safety

Emergency Preparedness
Are you Prepared? Flooding Downed Power Lines Vehicle Accidents Involving Power Lines
Meter Safety

Pole Safety

Nuclear Safety
Safe and Prepared Emergency Response Synergy Challenge Radiation Safety Environmental Protection Waste Management
Corporate Safety
Grid Modernization

Building Tomorrow's Grid
Smart Grid and Cybersecurity Third Party Resources

Smart Meters
Meter Choice What to expect during smart meter installation Questions and Answers about Smart Meters Myths vs. Facts: The Truth about Smart Meters Smart Meters and Safety Smart Meters and Privacy Smart Meters and Radio Frequency What Was Said

Smart Grid Atlantic
Shediac Smart Energy Community Project
Conservation Voltage Reduction Project

Siemens Partnership

Shediac Smart Energy Community Project
About Us

News & Media Centre
Contacts News Blog
Accountability & Reports
Accountability Plans Annual and Quarterly Reports
Regulatory
EUB General Rate Application Nuclear Advanced Metering Infrastructure Rate Design Variance Account Recovery Filing
Our Business
Customer Service Generation Nuclear Transmission & System Operator

Projects
Belledune Clean Fuel Project Mactaquac Project Milltown Decommissioning NB / NS Interprovincial Transmission Line Project Pilot Projects Rusagonis Switching Station Renewables Integration Grid Security (RIGS) Project Saint John Corridor Project Static Synchronous Compensator (STATCOM)

Who We Are
Our Management Team Board of Directors 25 Year Club
In the Community
First Nations Relations Community Events Partnerships Point Lepreau Nuclear Generating Station
Learning
Discovery Station Learn About Electricity Teacher's Information
History

ENERGIZING OUR FUTURE
Strategic Plan 2023-2035

Careers

Our Energy
Integrated Resource Plan System Map Wind Energy Studies
Our Environment
Our Policy
Purchasing & Tenders

Surplus Items for Sale

We’re upgrading our systems.   During this time, you may have missing information or estimates in your online usage graph. Some bills may be estimated. Any differences will be fixed automatically once actual meter data is received. The meter will continue to measure your energy use correctly. Your electricity service will not be affected. Learn More

Charging at Home

Charging at home

EVs can be charged at home with level 1 and level 2 chargers.

Level 1 Charging

120 Volt - Standard outlet	Charging time
BEV (Battery Electric Vehicle)	20-40 hours
PHEV (Plug-in Hybrid Electric Vehicle)	6-8 hours

A Level 1 charge simply requires a standard 120-volt outlet.

Level 2 Charging

240 Volt – Charging station	Charging time
BEV (Battery Electric Vehicle)	6-8 hours
PHEV (Plug-in Hybrid Electric Vehicle)	3-4 hours

Questions / Comments Ask Us