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Our commitment to New Brunswickers

We’re committed to serving our communities. As the COVID-19 situation in New Brunswick evolves, we’ll continue to adjust and expand our services accordingly, while respecting physical distancing and safety protocols.  
Find out how we’re supporting our customers, and see which services remain suspended.


Our commitment to New Brunswickers

New Brunswickers can once again benefit from our residential, commercial and industrial energy efficiency programs. Our community outreach program remains on hold. We’ll continue to do our part to contain the spread of COVID-19 by respecting physical distancing and safety protocols.  

Payment Arrangements

Contact Us. Together, we'll find a solution.

To avoid disconnection for non-payment, we ask customers to stay current on their monthly bill, make regular progress on any arrears, and maintain communication with NB Power.

Our customer service team will work with you to help determine the best payment solutions for your situation. It’s our goal to help you avoid falling any further behind.

We can help, contact one of our representatives at: 1 866 331-8133 or sign into your NB Power online account to create a payment arrangement.

If you agree to a payment arrangement with NB Power, we will design a plan for you based on your needs and the information you have given us.

Our goal is to avoid the need to disconnect service to our customers, especially during the winter months. From November 1 to the end of April, we consider the impact of colder weather on heating and the impact this can have on bills. It is very important for customers who are struggling at this time of the year to maintain contact with us in order to avoid disruption in service.