NB Power Reaches 300,000 Smart Meters Installed

August 21 2025

NB Power has reached a major milestone in our grid modernization journey—with over 300,000 smart meters installed on homes and businesses across the province. 

With nearly 80% of the rollout complete, we are in the final stretch of this transformational project, bringing more customers the tools and benefits smart meters provide every day. 

What this means for our customers 

Customers with smart meters can now: 

• Track and manage energy costs with user-friendly online tools 
• Receive faster service with remote connections, disconnections, and meter readings 
• Be better prepared for the future and alternative energy sources like solar panels 
• Support a smarter, more efficient, more reliable grid 

Independent review confirms accuracy 

An independent Residential Billing and Metering Assessment confirmed that smart meters are both accurate and reliable. The review found no evidence of meters over-reporting electricity use and explained that higher bills experienced this past winter were due to colder temperatures, longer billing cycles, and rate increases—not smart meters. 

These findings have helped correct misinformation and build confidence in the technology. More customers are taking advantage of smart meter tools and are feeling more in control their energy use. 

A smarter grid for New Brunswick 

Smart meters are part of one of the most significant infrastructure upgrades in NB Power’s history. By making our grid smarter, more efficient, and more resilient, we are ready to meet the needs of our customers--today and in the years ahead. 

Thank you, New Brunswick 

Thank you to our customers for embracing this transformational change and our employees and partners for your hard work and dedication. Together, we are building a future-ready grid to benefit all. 

To learn more about smart meters and the benefits they bring, visit nbpower.com/smartmeters