NB Power has reached a major milestone in our grid modernization journey—with over 300,000 smart meters installed on homes and businesses across the province. 

With nearly 80% of the rollout complete, we are in the final stretch of this transformational project, bringing more customers the tools and benefits smart meters provide every day. 

What this means for our customers 

Customers with smart meters can now: 

• Track and manage energy costs with user-friendly online tools 
• Receive faster service with remote connections, disconnections, and meter readings 
• Be better prepared for the future and alternative energy sources like solar panels 
• Support a smarter, more efficient, more reliable grid 

Independent review confirms accuracy 

An independent Residential Billing and Metering Assessment confirmed that smart meters are both accurate and reliable. The review found no evidence of meters over-reporting electricity use and explained that higher bills experienced this past winter were due to colder temperatures, longer billing cycles, and rate increases—not smart meters. 

These findings have helped correct misinformation and build confidence in the technology. More customers are taking advantage of smart meter tools and are feeling more in control their energy use. 

A smarter grid for New Brunswick 

Smart meters are part of one of the most significant infrastructure upgrades in NB Power’s history. By making our grid smarter, more efficient, and more resilient, we are ready to meet the needs of our customers--today and in the years ahead. 

Thank you, New Brunswick 

Thank you to our customers for embracing this transformational change and our employees and partners for your hard work and dedication. Together, we are building a future-ready grid to benefit all. 

To learn more about smart meters and the benefits they bring, visit nbpower.com/smartmeters

With active wildfires in parts of New Brunswick, we’re working closely with emergency management partners to help protect communities and the grid during this unprecedented weather.

Record-breaking temperatures can also impact our lines. For the safety of our communities and to prevent a greater risk of fire, we sometimes have to initiate temporary outages to safely complete critical repairs or maintenance. We know outages are disruptive, and we work hard to keep them as short as possible.

While we work to protect the grid and communities, you can also take steps to be ready for an outage during extreme heat, please refer to the government of new Brunswick web site: Heat Alert and Response System - gnb.ca

• If you lose power, report your outage at 1-800-663-6272 or nbpower.com/outages
• Have your 72-hour emergency preparedness kit ready.

The safety of our employees and all New Brunswickers remains our priority as we navigate these challenging conditions together. 

Stay informed about the wildfires:  NB EMO Fire Watch 

Access safety resources: NB EMO safety tips