We’re upgrading our systems. During this time, you may have missing information or estimates in your online usage graph. Some bills may be estimated. Any differences will be fixed automatically once actual meter data is received. The meter will continue to measure your energy use correctly. Your electricity service will not be affected. Learn More
No. Planned Outage Text Alerts are optional.
You will continue to receive planned outage notifications by automated phone call.
No. At this time, text alerts are for planned outages only. Unplanned outage text alerts will be introduced after planned outage text alerts are fully launched. There are still some grid modernization improvements required before unplanned outage text alerts can be implemented.
NB Power does not charge for text alerts. Messaging and data rates may apply.
Yes, you can opt out at any time through your NB Power online account or by replying STOP.
Text alerts are sent to the mobile number listed as your Outage phone number.
Review the Planned Outage Text Alerts Terms and Conditions.
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