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Accounts & Billing

Account Summary
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Billing and Payment
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Knowledge is Power
Why energy bills rise in winter Understanding your energy usage What you can do to lower your bill: Small changes can add up How your heating system affects your bill Smart Meter Insights Programs and support Energy Education

Understanding Your Bill
Reading a Typical Bill Reading an Unmetered Account Bill Electricity usage and what it means for your bill Rate Schedules and Policies Bill Inserts Back of Bill Message Reading Your Meter Key Conditions of Service Track and Manage Your Energy Use Residential Billing & Metering Assessment Standardized Billing Home Energy Estimator
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Outages

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During an Outage
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Lighting Service
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Tree Maintenance
Why How Your Trees Requesting Tree Maintenance

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Benefits of EVs Choose your EV Charge your EV Electric Vehicle Home Charger Package Charging Rebates for Business
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Using your GenerLink™ with your generator SureConnect Service Enquiry
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Residential
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Moving
New Customer Checklist
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Gift Cards

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Business
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Embedded Generation
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Events and Training
Energizing Efficiency Conference

Peak Rebate Program

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What is Peak Demand?

Energy Efficiency Programs

New Brunswick's energy efficiency programs have moved to a new website

Visit saveenergynb.ca
Safety

Electrical Safety
At Home On the Job
Working around Transmission Lines
How the Process Works Important Guidelines and Considerations
Dam Safety

Emergency Preparedness
Are you Prepared? Flooding Downed Power Lines Vehicle Accidents Involving Power Lines
Meter Safety

Pole Safety

Nuclear Safety
Safe and Prepared Emergency Response Synergy Challenge Radiation Safety Environmental Protection Waste Management
Corporate Safety
Grid Modernization

Building Tomorrow's Grid
Smart Grid and Cybersecurity Third Party Resources

Smart Meters
Meter Choice What to expect during smart meter installation Questions and Answers about Smart Meters Myths vs. Facts: The Truth about Smart Meters Smart Meters and Safety Smart Meters and Privacy Smart Meters and Radio Frequency What Was Said

Smart Grid Atlantic
Shediac Smart Energy Community Project
Conservation Voltage Reduction Project

Siemens Partnership

Shediac Smart Energy Community Project
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Regulatory
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Our Business
Customer Service Generation Nuclear Transmission & System Operator

Projects
Belledune Clean Fuel Project Mactaquac Project Milltown Decommissioning NB / NS Interprovincial Transmission Line Project Pilot Projects Rusagonis Switching Station Renewables Integration Grid Security (RIGS) Project Saint John Corridor Project Static Synchronous Compensator (STATCOM)

Who We Are
Our Management Team Board of Directors 25 Year Club
In the Community
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Learning
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History

ENERGIZING OUR FUTURE
Strategic Plan 2023-2035

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Purchasing & Tenders

Surplus Items for Sale

We’re upgrading our systems.   During this time, you may have missing information or estimates in your online usage graph. Some bills may be estimated. Any differences will be fixed automatically once actual meter data is received. The meter will continue to measure your energy use correctly. Your electricity service will not be affected. Learn More

Search Future Planned Outages

Use this form to search for planned future outages.

You may search using your phone number or the eight digit account number displayed on your bill.

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