New Brunswick's energy efficiency programs have moved to a new website
Visit saveenergynb.ca
Due to a planned technical upgrade, our self-serve options will be unavailable from 5:00 p.m. Friday, May 16 until 11:00 p.m. Monday, May 19, both on the phone and through your online NB Power account. You will not be able to access your account balances or payment arrangement information. We apologize for any inconvenience. You can still call to report an outage or message us on social media for other questions!
The independent Residential Billing and Metering assessment is complete. The full report is available here.
If there is a street light that has burnt out in your neighbourhood, we would like to know about it so we can have it replaced or repaired. Please report the problem using this online form. If you see any power lines down or something about a pole or line that doesn't look right, please call us as soon as possible. Our customer service number is 1 800 663-6272. Please remember, if wires or poles are down, stay at least 33 feet (the length of a bus) away from them as they can be very dangerous.
Please provide any information that will help our technicians to locate the defective light. For example: civic address, intersection, landmarks, etc.
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