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Our commitment to New Brunswickers

We’re committed to serving our communities. As the COVID-19 situation in New Brunswick evolves, we’ll continue to adjust and expand our services accordingly, while respecting physical distancing and safety protocols.  
Find out how we’re supporting our customers, and see which services remain suspended.


Our commitment to New Brunswickers

New Brunswickers can once again benefit from our residential, commercial and industrial energy efficiency programs. Our community outreach program remains on hold. We’ll continue to do our part to contain the spread of COVID-19 by respecting physical distancing and safety protocols.  

Frequently Asked Questions

The Home Energy Report Program is ending

You have already received the last home energy report.

Why is the program ending?

NB Power began the program in 2017 as a three-year program. Its goal was to start household conversations about energy and help customers save money by learning about their energy use and receiving energy saving tips. The program has met these goals.

Where can I access my energy consumption information?

In addition to the account and billing information available on, you will still have access to the online portal you have been using. You can visit the My Energy portal from your account page or directly at

I updated my household information in the portal, will that still be available?

Yes, any information that you provided when you updated your profile will still be there when you visit the portal.

Where can I get tips on how to save energy?

You can view tips in the My Energy portal and also on under the Save Energy tab.

My Energy
Frequently Asked Questions