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COVID-19 Update: When delivering all energy efficiency programs, your health and safety is our priority. Learn more.

Our response

Throughout the pandemic, our dedicated employees have continued to generate and deliver energy solutions to homes and businesses throughout the province. We’re New Brunswickers too and stand beside you to help our beautiful province recover.

In the early days of the pandemic, we responded with support for our customers by:
  • focusing on the most important aspects of our operations to keep the lights on
  • discontinuing in-person customer services until they could be performed safely
  • suspending disconnections for non-payment and collection efforts
  • deferring electricity bill payments for residential, seasonal and small business customers for up to 90 days
  • extending existing payment arrangements
  • waiving late payment charges until March 31, 2021
  • asking the Energy and Utilities Board to allow a delay in the increase to the last possible date of the fiscal year, which meant there was no rate increase for customers during 2020.


Moving forward, we remain dedicated to working with our customers to find solutions that will help ease their worries about their electricity bills.