Type your question here

Accounts & Billing

Account Summary
View Bill Make a Payment Consumption History Billing & Payment History Account Statement Manage Profile Manage Permissions Moving

Billing and Payment
Paperless Billing Equalized Payment Plan Pre-authorized Payment Plan Payment Locations Cancel Post Dated Payments

Having Trouble Paying Your Bill?
Payment Arrangements Report Late Payment Payment Resources

Understanding Your Bill
Rate Schedules and Policies Bill Inserts Back of Bill Message Reading Your Meter Key Conditions of Service
Outages

Report an Outage

Current Outages

Future Planned Outages

During an Outage
How Power is Restored Frequently Asked Questions Downed Power Lines Electrical Accidents After an Outage

Storm Preparation
Generators Generator Safety Outages and Weather

Power Restoration
Products & Services

Water Heaters
Tank Sizes and Rental Rates Benefits of NB Power Water Heaters Monthly Hot Water Charges Water Quality How To Your Questions Terms and Conditions EcoLink
Tree Maintenance
Why How Your Trees Requesting Tree Maintenance

Lighting
Dusk to Dawn Lights Floodlights Streetlights
Electric Vehicles
Benefits of EVs Charge your EV Choose your EV Offer EV Charging FAQs Success Stories
SureConnect Service
Before you start Rental and Pricing Information Product Information & Installation Using your GenerLink™ with your generator SureConnect Service Enquiry

Residential
Rates Building and Renovations
Moving
New Customer Checklist
Net Metering
Enroll Case Studies FAQs
Gift Cards

Landlord Service Plan

Business
Rates Demand and Energy Solutions for business
Electrical Wiring Permits
Your Questions Electrical Wiring Permit Application Building Permit / Waiver
Embedded Generation
Additional Resources
Save Energy

Energy Saving Advice
Heating and Cooling Hot Water Appliance and Lighting Business - Energy Saving
Tools and Resources
Appliance Meters Appliance Calculator

Beat the Peak
What is Peak Demand?
Peak Rebate Program
Program Guidelines Success Stories

My Energy

Events and Training
Energy Efficiency Excellence Awards Energizing Efficiency Conference

Energy Efficiency Programs

New Brunswick's energy efficiency programs have moved to a new website

Visit saveenergynb.ca
Safety

Electrical Safety
At Home On the Job
Dam Safety

Emergency Preparedness
Are you Prepared? Flooding Downed Power Lines Vehicle Accidents Involving Power Lines

Nuclear Safety
Safe and Prepared Emergency Response Synergy Challenge Radiation Safety Environmental Protection
Corporate Safety

Coronavirus
Doing our part to help contain the spread of COVID-19
Grid Modernization

Building Tomorrow's Grid
Smart Grid and Cybersecurity Third Party Resources

Smart Meters
EUB Positive Decision Questions and Answers about Smart Meters Smart Meters and Privacy The Facts about Smart Meters and Radio Frequency Myths vs. Facts: The Truth about Smart Meters What Was Said

Smart Grid Atlantic
Shediac Smart Energy Community Project North Branch Smart Energy Neighbourhood
Conservation Voltage Reduction Project

Siemens Partnership

Shediac Smart Energy Community Project
About Us

News & Media Centre
Media Contacts News Blog
Accountability & Reports
Annual and Quarterly Reports Strategic Plans
Regulatory
EUB Nuclear

Divisions
Customer Service Generation Nuclear Transmission & System Operator
Projects
Advanced Small Modular Reactors Fredericton South Reliability Project Mactaquac Project Pilot Projects PowerShift Atlantic Milltown Decommissioning

Who We Are
Our Management Team Board of Directors 25 Year Club
In the Community
First Nations Relations Partnerships Point Lepreau Nuclear Generating Station
Learning
Activities for Kids Learn About Electricity Teacher's Information
History

Careers
Job Openings General Application Cybersecurity
Our Energy
Integrated Resource Plan System Map Wind Energy
Our Environment
Our Policy
Purchasing & Tenders

Surplus Items for Sale

COVID-19 Information: Learn how we’re supporting and safely serving our customers during the pandemic.

COVID-19 Information: New Brunswickers can continue to benefit from our residential and business energy efficiency programs. The Community Outreach Program remains on hold to help prevent the spread of COVID-19.

Our employees and contractors follow pandemic operational plans aligned with Public Health to keep everyone safe.

Prior to an employee or contractor going inside your home or business, health screening will take place. Results of screening will determine if the appointment will proceed and the type of protective equipment to be used. We appreciate our customers’ patience and flexibility as we navigate the impacts of COVID-19 together.

Need help with your NB Power bill? We can help.

Home
/ Safety
/ Coronavirus

Coronavirus

Supporting and Serving our Customers

NB Power takes pride in powering our province. That’s why we’re committed to maintaining safe and reliable service during this unprecedented time. Our team has changed some of the ways we operate to protect the health and safety of our customers, employees and contractors.

COVID-19 has touched the lives of all New Brunswickers. We want to help our customers experiencing financial hardships resulting from the pandemic so they can focus on what matters most.