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COVID-19 Information: New Brunswickers can continue to benefit from our residential and business energy efficiency programs. The Community Outreach Program remains on hold to help prevent the spread of COVID-19.

Our employees and contractors follow pandemic operational plans aligned with Public Health to keep everyone safe.

Prior to an employee or contractor going inside your home or business, health screening will take place. Results of screening will determine if the appointment will proceed and the type of protective equipment to be used. We appreciate our customers’ patience and flexibility as we navigate the impacts of COVID-19 together.

Need help with your NB Power bill? We can help.

Terms and Conditions

Water Heater Terms and Conditions:

NB Power agrees to provide water heater service, which shall include the maintenance of a complete water heater unit, comprising a storage tank, heating elements, thermostats, temperature limit control, thermal insulation, and such other equipment as NB Power may deem advisable.

The customer agrees, in consideration for the water heating service and subject to the said conditions hereof:

  1. To take and to pay for the use, a fee for the water heater service in accordance with the prevailing rate, and
  2. To commence payment at the next regular billing date after the date of delivery of the equipment.


For full terms and conditions for water heaters, click here.


Shut-off Valve Terms and Conditions:

Since 1970, the Canadian plumbing code requires the installation of a shut-off valve on the water heater’s cold water line. Sometimes when asked to service water heaters, we are not able to complete work because there is no operational cold water shut-off to isolate water flow to the water heater. NB Power is offering the installation of a shut-off valve at a cost of $150 plus tax to the customer.


For full terms and conditions for the shut-off valve service, click here.