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COVID-19 Information: New Brunswickers can continue to benefit from our residential and business energy efficiency programs. The Community Outreach Program remains on hold to help prevent the spread of COVID-19.

Our employees and contractors follow pandemic operational plans aligned with Public Health to keep everyone safe.

Prior to an employee or contractor going inside your home or business, health screening will take place. Results of screening will determine if the appointment will proceed and the type of protective equipment to be used. We appreciate our customers’ patience and flexibility as we navigate the impacts of COVID-19 together.

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O. Fees and Charges


Rate Schedules and Policies Manual

O. Fees and Charges

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Service Call Fee

 

A service call fee of $48.56 is applicable to the following services:

  • Change from temporary to permanent service
  • Reconnection of service, including reconnection for Accounts disconnected for nonpayment, installations where services have been upgraded, connections that do not require installation of a service loop, and connection of services that require a meter reading only
  • If the meter is removed for testing at the Customer's request and the test results indicate the meter accuracy is within the allowable limits
  • Each addition to an existing unmetered Account.

A service call fee is not applicable to the following services:

  • Reconnection of service disconnected as a result of fire or other casualty or any incident not the fault of the Customer
  • Transfer of service under the landlord service plan.
  • Installation of area lights
  • Delivery of water heaters rented by NB Power to the Customer's Premises at the location requested by the Customer
  • Maintenance of water heaters rented by NB Power to the Customer, including blown fuses, thermostat adjustments and other changes of a minor nature
  • Additions to street lighting or traffic control light Accounts
  • Disconnection of service
  • Service to a Premises to facilitate changes of a minor nature such as meter removal for replacement of siding.








   

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disclaimer | NB Power - RSP 1 August 2018