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COVID-19 Information: New Brunswickers can continue to benefit from our residential and business energy efficiency programs. The Community Outreach Program remains on hold to help prevent the spread of COVID-19.

Our employees and contractors follow pandemic operational plans aligned with Public Health to keep everyone safe.

Prior to an employee or contractor going inside your home or business, health screening will take place. Results of screening will determine if the appointment will proceed and the type of protective equipment to be used. We appreciate our customers’ patience and flexibility as we navigate the impacts of COVID-19 together.

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M. Disconnection of Service

Rate Schedules and Policies Manual

M. Disconnection of Service


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In the event that a Customer has a written contract with NB Power or the terms of the applicable Rate Category fix a term of service and period for notice of cancellation, those provisions will prevail. In the event there is no written contract for service or provision for termination of service for the Customer's Rate Category, the Customer will give at least five (5) business days' notice to NB Power.


Any Customer required by contract or by the terms of the Rate Category to give notice of termination will be liable for all charges incurred as a result of the contract.

All other Customers terminating service will be liable for all applicable charges until the expiration of the five (5) day notice period or until NB Power has had reasonable opportunity to take a final meter reading.

Liability for

NB Power reserves the right to disconnect service for any of the following reasons:

  • undue interference with NB Power's electrical service to other Customers or NB Power's own equipment;
  • safety considerations including defective wiring conditions or condemned properties;
  • the Customer's refusal to grant access by NB Power personnel to NB Power Facilities and Rental Facilities for inspection, meter reading, maintenance and/or replacement of equipment;
  • at the request of authorized personnel of New Brunswick Safety Code Services
  • nonpayment of Accounts in arrears;
  • the customer does not meet one or more of NB Power's requirements for the provision of service.

Disconnection of
Service Initiated
by NB Power

Services will only be reconnected when the condition causing the disconnection has been eliminated or corrected.

Services disconnected for nonpayment will only be reconnected when satisfactory payment arrangements are made.

Reconnection of

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disclaimer | NB Power - RSP 9 August 1999