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COVID-19 Information: New Brunswickers can continue to benefit from our residential and business energy efficiency programs. The Community Outreach Program remains on hold to help prevent the spread of COVID-19.

Our employees and contractors follow pandemic operational plans aligned with Public Health to keep everyone safe.

Prior to an employee or contractor going inside your home or business, health screening will take place. Results of screening will determine if the appointment will proceed and the type of protective equipment to be used. We appreciate our customers’ patience and flexibility as we navigate the impacts of COVID-19 together.

Need help with your NB Power bill? We can help.

L. Use of Service

Rate Schedules and Policies Manual

L. Use of Service


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NB Power reserves the right to interrupt the supply of electricity at any time.

NB Power will make reasonable efforts to notify Customers before interrupting the supply.

NB Power will make every reasonable effort to restore the supply as soon as conditions permit.

Continuity and

Electricity supplied to Customers, other than to Wholesale Customers is not to be directly resold. This does not prohibit the lease of space in a Premises, at a fixed rental rate that includes electrical service.

Prohibition of
of Electricity

With NB Power's written consent, a Customer may apportion the electricity bill for a multi-tenant premise. The metering equipment used must be approved by Measurement Canada and used solely for the purposes of apportioning the bills. NB Power reserves the right to review metered data and the apportionment of electricity costs.

Of Bills

The attachment to NB Power's Facilities of any electrical equipment or use of any connected equipment that causes undue fluctuations in voltage or that in any other way interferes with provision of safe, adequate and satisfactory service by NB Power is prohibited.

If the Customer uses any equipment or facility that for any reason adversely affects the quality of NB Power's service to any other Customer then, on notice from NB Power, the Customer will immediately take corrective measures as a condition of continuance of service.


The attachment to NB Power Facilities, except with consent from NB Power, of anything including wires, cables, radio or television antenna, light fixtures, clothesline, signs, posters, underground services, etc., is prohibited.

Attachment to
NB Power

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disclaimer | NB Power - RSP 16 March 2007