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COVID-19 Information: New Brunswickers can continue to benefit from our residential and business energy efficiency programs. The Community Outreach Program remains on hold to help prevent the spread of COVID-19.

Our employees and contractors follow pandemic operational plans aligned with Public Health to keep everyone safe.

Prior to an employee or contractor going inside your home or business, health screening will take place. Results of screening will determine if the appointment will proceed and the type of protective equipment to be used. We appreciate our customers’ patience and flexibility as we navigate the impacts of COVID-19 together.

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K. Connection of Customer Facilities

Rate Schedules and Policies Manual

K. Connection of Customer Facilities



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NB Power's electric service is provided in the form of alternating current at a frequency of 60 Hertz (cycles per second).

The nominal service voltages are:

Standard single-phase service:

Secondary voltage:

  • 120 volts
  • 120/240 volts

Standard three-phase service and combination single-phase and three-phase service:

Secondary voltage:

  • 120/208 volts, wye connected
  • 347/600 volts, wye connected

Primary voltage, as available:

  • 7,200/12,470 volts, wye connected
  • 69,000 volts, phase to phase - available for Industrial Service at some locations
  • 138,000 volts, phase to phase - available for Industrial Service at some locations

Service at any nominal voltage other than those specified above is considered to be nonstandard. Customers desiring service at nonstandard voltages provide all the necessary facilities to convert a standard service voltage to the desired utilization voltage.

Where two or more NB Power lines are available to serve the Customer's load requirements, NB Power will determine from which line service will be provided to the Customer.



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disclaimer | NB Power - RSP 1 September 2019