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COVID-19 Information: New Brunswickers can continue to benefit from our residential and business energy efficiency programs. The Community Outreach Program remains on hold to help prevent the spread of COVID-19.

Our employees and contractors follow pandemic operational plans aligned with Public Health to keep everyone safe.

Prior to an employee or contractor going inside your home or business, health screening will take place. Results of screening will determine if the appointment will proceed and the type of protective equipment to be used. We appreciate our customers’ patience and flexibility as we navigate the impacts of COVID-19 together.

Need help with your NB Power bill? We can help.

G. Services Available to Customers

Rate Schedules and Policies Manual

G. Services Available to Customers


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Equalized Billing cont'd

Customers may request and start equalized billing at any time during the year. Customers must pay any difference between equalized amounts and actual total charges in any month of their choice.

Start and

Following settlement, the equalized billing payment amount is revised to reflect the most recent yearly requirements and recent or expected additions to Customer load and changes in NB Power rates.


Customers with an unsatisfactory payment history may be removed from equalized billing.

Removal From

The plan allows for an automatic transfer of service to a landlord when a rental unit becomes vacant. Landlords who apply and are accepted for this plan do not pay the normal reconnection fee. Landlords are billed for the electricity usage and the monthly service charge until a new tenant requests electric service.

Landlord Service Plan

Customer Load Control Equipment

Load control equipment, when installed, will be on the Customer's side of the Metering Equipment.

If a Customer requires use of NB Power's Metering Equipment as input to the load control equipment, all of the following conditions must be met:

  • Installation of this equipment must be under the direction of NB Power's Metering Specialist.
  • Metering accuracy must be maintained.
  • Customers must sign a Form 696, Customer Load Control Agreement prior to the installation.
  • Customer load control equipment connections to NB Power Facilities are installed, sealed, maintained and removed by NB Power at the Customer's expense.
  • The Customer accepts full responsibility for any failure of the load control equipment and any additional billing charges that may result from such failure.

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disclaimer | NB Power - RSP 1 April 2013