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COVID-19 Information: New Brunswickers can continue to benefit from our residential and business energy efficiency programs. The Community Outreach Program remains on hold to help prevent the spread of COVID-19.

Our employees and contractors follow pandemic operational plans aligned with Public Health to keep everyone safe.

Prior to an employee or contractor going inside your home or business, health screening will take place. Results of screening will determine if the appointment will proceed and the type of protective equipment to be used. We appreciate our customers’ patience and flexibility as we navigate the impacts of COVID-19 together.

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F. Billing and Payments


Rate Schedules and Policies Manual

F. Billing and Payments

RSP F-4

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Customers will be compensated at the prime rate, as quoted by the Royal Bank of Canada, minus two per cent (2%).
Customers underbilled as a result of their illegal acts or willful damage or interference with equipment used to record the consumption of energy, are backbilled for the full error over the time the error is deemed or determined to have existed. In all other cases the backbilling is limited to six months.

Billing Errors,
Rebates and
Back Billing cont'd

The Harmonized Sales Tax applies to all rates and charges in sections N, O-1 and O-2 with the exception of Late Payment Charges in section O-2.

The Harmonized Sales Tax applies only to the amount of contribution to be paid by the Customer, based on the rates and charges in sections O-3 and O-4.

The Harmonized Sales Tax

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disclaimer | NB Power - RSP 15 Decembre 2018