COVID-19 Information: Learn how we’re supporting and safely serving our customers during the pandemic.

COVID-19 Information: New Brunswickers can continue to benefit from our residential and business energy efficiency programs. The Community Outreach Program remains on hold to help prevent the spread of COVID-19.

Our employees and contractors follow pandemic operational plans aligned with Public Health to keep everyone safe.

Prior to an employee or contractor going inside your home or business, health screening will take place. Results of screening will determine if the appointment will proceed and the type of protective equipment to be used. We appreciate our customers’ patience and flexibility as we navigate the impacts of COVID-19 together.

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E. Security Deposits

Rate Schedules and Policies Manual

RSP E-2

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The interest rate for a cash deposit is set at the beginning of the calendar quarter in which it is received.

All cash security deposits shall accrue interest at a rate equal to the prime rate, as quoted by the Royal Bank of Canada, minus two per cent (2%).

This interest rate applies to Residential, General Service, and industrial deposits.

Residential, General Service and industrial Accounts are reviewed periodically and deposits will be refunded as a credit to the Account for which the deposit was held if the Customer has established a satisfactory payment history. Residential Customer deposits are reviewed twelve months after a deposit is made, General Service and industrial Customer deposits are reviewed twenty-four months after a deposit is made. If the Customer has established a satisfactory payment history then the security deposit is refunded. Otherwise an extension may be required. Interest on security deposit extensions is calculated at the interest rate prevailing at the time of the extension.

Deposit
Duration and
Interest

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disclaimer | NB Power - RSP 15 December 2018

Policies

A. Introduction

B. Definition of Terms

C. Authority, Authorizations and Contracts

D. Provision of Service

E. Security Deposits

F. Billing and Payments

G. Services Available to Customers

H. Extension of Facilities - Overhead