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COVID-19 Information: New Brunswickers can continue to benefit from our residential and business energy efficiency programs. The Community Outreach Program remains on hold to help prevent the spread of COVID-19.

Our employees and contractors follow pandemic operational plans aligned with Public Health to keep everyone safe.

Prior to an employee or contractor going inside your home or business, health screening will take place. Results of screening will determine if the appointment will proceed and the type of protective equipment to be used. We appreciate our customers’ patience and flexibility as we navigate the impacts of COVID-19 together.

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E. Security Deposits

Rate Schedules and Policies Manual

E. Security Deposits


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A security deposit may be required as a condition of service.

If a security deposit is required, NB Power will determine when the payment must be made:

  • before service is provided, or
  • on the due date of the first bill.

A security deposit is not required from Customers:

  • who have a satisfactory payment history on another NB Power Account in their name, or
  • who supply a credit reference from another electric utility, or
  • who consent to a credit check and the results are satisfactory to NB Power.

Large Industrial:

A security deposit may be required if the customer has an unsatisfactory payment history with NB Power.

Other Rate Categories:

All new General Service, Small Industrial, streetlight, area light, unmetered and rental service Customers may be required to pay a security deposit as a condition of service except:

  • municipal, provincial or federal government agencies;
  • local service districts;
  • publicly owned schools and hospitals;
  • existing General Service and Industrial Customers with satisfactory credit history with NB Power who require a service connection at another location.


Security deposits may be in the form of cash, letters of guarantee from Chartered Canadian Banks or Trust Companies, bearer bonds guaranteed by either the Government of Canada or the Province of New Brunswick, or surety bonds issued by duly authorized companies.

Forms of

The amount of security deposit for all Applicants/Customers is the greater of two average operating months' estimated billing or $100.


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disclaimer | NB Power - RSP 8 September 2009