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COVID-19 Information: New Brunswickers can continue to benefit from our residential and business energy efficiency programs. The Community Outreach Program remains on hold to help prevent the spread of COVID-19.

Our employees and contractors follow pandemic operational plans aligned with Public Health to keep everyone safe.

Prior to an employee or contractor going inside your home or business, health screening will take place. Results of screening will determine if the appointment will proceed and the type of protective equipment to be used. We appreciate our customers’ patience and flexibility as we navigate the impacts of COVID-19 together.

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D. Provision of Service

Rate Schedules and Policies Manual

D. Provision of Service


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If NB Power Facilities or Rental Facilities on the Customer's Premises are damaged by other than ordinary wear and tear, the Customer will pay NB Power the charges associated with repairing or replacing these facilities. However, if facilities are damaged or destroyed for reasons beyond the Customer's control, NB Power will not charge the Customer.

The Customer must maintain safe access to the metering equipment installed on the Customer's premises.

Of Customer

All Applicants or Customers requesting Industrial Service with an expected load of 750 kW or more are required to sign a contract. The contract must include the name, signature and title of the Applicant's signing officer and the corporate seal if applicable.


NB Power shall have the right to enter the premises of the Customer at all reasonable hours for the purpose of inspecting, meter reading, maintenance or replacement of NB Power facilities or rental equipment and the application of NB Power's rates schedules and policies.
The Customer's refusal to grant to NB Power personnel access to NB Power Facilities and Rental Equipment may result in disconnection of service.

When suitable arrangements cannot be made for the Customer's meter to be periodically read at the normal reading time, NB Power may require modifications to the metering facilities. The cost of such modifications shall be borne by the Customer.

Only authorized employees and agents of NB Power shall be allowed to make any repairs or adjustments to any meter or other NB Power facilities. The Customer shall be held responsible for tampering or interfering with NB Power's meter(s) or other equipment installed on the Customer's premises.

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disclaimer | NB Power - RSP 1 April 2013