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COVID-19 Information: New Brunswickers can continue to benefit from our residential and business energy efficiency programs. The Community Outreach Program remains on hold to help prevent the spread of COVID-19.

Our employees and contractors follow pandemic operational plans aligned with Public Health to keep everyone safe.

Prior to an employee or contractor going inside your home or business, health screening will take place. Results of screening will determine if the appointment will proceed and the type of protective equipment to be used. We appreciate our customers’ patience and flexibility as we navigate the impacts of COVID-19 together.

Need help with your NB Power bill? We can help.

Policies

The Rate Schedules and Policies Manual defines the scope and application of policies and electricity rates for NB Power service areas in the Province of New Brunswick. NB Power is required to file with the Energy and Utilities Board schedules showing all charges, rates and tolls NB Power has established for any service performed within the Province of New Brunswick.

NB Power reserves the right to change items in this manual that do not alter any of the charges, rates and tolls subject to the Electricity Act.

Rate Schedules and Policies Manual

Effective Date: July 18, 2019
Revised: September 1, 2019

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